Flores joins the Consumer Voice governing board

Dr. Cristina Flores (M.A., Gerontology, 2003), PACE-Gerontology Program lecturer, is the principal and founder of Eldercare Advocacy Bay Area LLC. She has joined the governing board of the National Consumer Voice for Quality Long-Term Care. The Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. It is a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual.

To carry out its mission, the Consumer Voice: 1) Advocates for public policies that support quality care and quality of life responsive to consumers’ needs in all long-term care settings; 2) empowers and educates consumers and families with the knowledge and tools they need to advocate for themselves; 3) trains and supports individuals and groups that empower and advocate for consumers of long-term care and 4) promotes the critical role of direct-care workers and best practices in quality-care delivery.